REFUNDS AND TRANSFERS

  • Up to 4 weeks before the event takes place you can either:

    • Transfer your place to someone else yourself using the substitute option via SiEntries.

    • Contact us and we credit you with a voucher code equalling the full amount you paid for your entry (excluding the cost of ‘XCover’ if you purchased insurance). This voucher code will be valid from the date of issue until 2 years from the date the event takes place.

    If you discover you are pregnant, in addition to this, up to 4 weeks before the event takes place you can contact us and we will refund you in full (excluding the cost of ‘XCover’ if you purchased insurance).

    No refund or transfer options are available within 4 weeks of the event taking place under any circumstances.

    INTO ULTRA entries

    If you have entered an event with a voucher code provided by Into Ultra:

    • You are not able to transfer your entry to anyone else. If you do transfer the entry to someone via SiEntries then their entry will be cancelled and no refund will be given to anyone.

    • The entry has no monetary value. Therefore, you will not be entitled to a refund or replacement voucher code under any circumstances.

    XCOVER

    When you sign up to one of our ultra marathon events you have the option to purchase XCover, so that you may be able to get a refund if you are unable to attend due to unforeseen circumstances.

  • Up to 4 weeks before the event takes place you can either:

    • Transfer your place to someone else yourself using the substitute option via SiEntries.

    • Cancel your entry yourself via SiEntries and receive a 90% card refund within 5 working days of cancellation. The difference covers the SiEntries fees that we incur.

    No refund or transfer options are available within 4 weeks of the event taking place under any circumstances.

    INTO ULTRA entries

    If you have entered an event with a voucher code provided by Into Ultra:

    • You are not able to transfer your entry to anyone else. If you do transfer the entry to someone via SiEntries then their entry will be cancelled and no refund will be given to anyone.

    • The entry has no monetary value. Therefore, you will not be entitled to a refund or replacement voucher code under any circumstances.